Are the watches original?
This is one of the most common questions we receive and we understand why. Yes, all our watches are 100% original!
Designer watches have become quite popular in recent years and we are very proud to say that all of our watches are genuine and original. All come with a 2 year warranty from the manufacturer.
You will receive a guarantee booklet / manual in the box and the watch comes in its original packaging. Many customers request serial numbers, but unfortunately there are few brands that we sell that use this system; for example Michael Kors and Marc Jacobs do not use serial numbers on any of their products. The fact that you have a guarantee on your watch is normally a sign that the watch is genuine. More information about warranty you will find here.
Resizing of the watch
All watches with links include a number of which that are removable.
You can easily identify those which can be removed by the arrows on the inside of the strap. Unfortunately, it is only possible to make the strap smaller. It is not possible to order extra links than the ones that are already attached.
The resizing of the strap should always be performed by a qualified watchmaker. Find a watchmaker who sells watches of the same brand, as it sometimes requires certain knowledge and/or tools.
Keep in mind that watch straps that are made of ceramic are very sensitive to blows and can easily break if adjusted by an unqualified person, so always use a professional.
It is also a good ideato save the removed links. Remember that your right to return the product expires once your watch has been resized.
We do not cover the cost of resizing, however, we will give you 75 DKK credit on your next purchase. Just email a picture of the receipt to our support.
The battery has run out on my watch, what do I do?
The most common reason a watch slows down or has stopped altogether is that the battery has run out or will soon do so.
The warranty does not cover disposables such as the batteries, but we do offer 75 DKK on the next purchase if the battery runs out within the first year from receiving the package.
Refer to a watchmaker/repairer who sells the same brand, as it sometimes requires special tools to open the back of the watch in the event of a battery change. Promptly contact our customer service in order to inform us that you will go to the get the battery changed and then email a photo of the receipt in order to receive your 75 DKK credit.
One reason why a battery can run out on a newly purchased watch is because the battery had already been installed while being manufactured and ticks until it finally reaches the consumer. Sometimes a watch can be in stock for a while and sometimes it can simply be because the battery has just gone bad.
Of course, we check that each watch is in good functioning order before it is sent out, but sometimes the battery may have already started slowing down.
Ceramic is a very scratch-resistant material and it retains its color and smooth surface much better than metal watches.
The material also gives the watch a more unique look. However, it is important to be gentle with your ceramic watch as it cannot handle hard shocks and blows like a metal or plastic watch.
Ceramic is a material that has been hardened in an oven, just like a porcelain plate and should therefore be handled with the same care.
There is no warranty from the manufacturer on ceramic bracelets and repairs can be costly, so be sure to handle your ceramic watch with care.
Care instructions for watches
We want you to experience the most possible satisfaction, beauty, functionality and longevity from your watch! Both inexpensive and more expensive brands contain fine mechanical parts and it is therefore important that you keep in mind the following points:
- Avoid exposing your watch to extreme conditions such as direct sunlight, extreme heat or extreme cold. Extreme heat or cold can cause the watch to malfunction and shorten battery life.
- Avoid exposing watches to moisture if they are not marked with 10 or 20 ATM. Never use the pushbuttons or the crown when the watch is damp. If you get water or condensation inside, the watch should be inspected immediately by an authorized watchmaker. Even if the condensation appears to disappear, the components in the watch may already be damaged by this.
- Condensation within the watch: Sudden temperature changes can cause negative pressure in the watch, which can cause condensation. If this happens, you can see liquid inside the glass. If the liquid is no longer visible, it does not mean that the humidity has disappeared. The watch must be sent to a watchmaker as soon as possible, who can open the watch and remove the moisture. The moisture can penetrate the movement itself and the watch can break. Not even watches marked with 10 or 20 ATM are protected against temperature changes. Condensation can occur, for example, if you go from minus degrees outdoors to high indoor temperatures or if you keep the watch in the bathroom while the shower is being used. Condensation is not necessarily a manufacturing defect, and the watch can therefore not always be returned. This is up to each individual manufacturer.
- Avoid shocks and hits to the watch. Your watch is designed to withstand normal use. You should not sleep with the watch.
- Avoid exposing your watch to perfume, soap or other chemicals that may cause damage. Damages may include discoloration, changes or other damage to the case, strap / band or other parts. Avoid using bracelets on the same arm as the watch, as this may cause scratches and unnecessary wear and tear of the crystal.
- Avoid magnetic fields or static electricity that could damage the watch's mechanism. Normally, the watch is not affected by general household appliances such as TV, stereo etc.
- Keep the watch clean. Clean it with a damp, soft cloth (only if it can withstand water). Rinse the watch after soaking in salt or chlorine water. The strap should be cleaned regularly in order to maintain its appearance and reduce wear. Keep in mind that plated bracelets are more delicate than bracelets made of stainless steel. (See above.) Clean with a soft brush and mild soapy water. After all cleaning, wipe the watch dry with a dry soft cloth.
- A leather strap is a natural product that is very sensitive to moisture, sweat, chemicals and wear. The strap has only a limited lifespan and must (even for hygienic reasons) be changed between 6-12 months depending on how often you use the strap. When replacing, the pins must also be checked or replaced.
- A band that is made of stainless steel does not oxidize and does not normally need to be polished. It can be cleaned with a little soap and water. Keep in mind that your watch may not always withstand too much contact with water. Read about your watch's ability to withstand water before cleaning.
- A band and watch that is plated must be cared for very carefully. A plated band is more fragile than a stainless steel band. Cleaning and handling with care is a must with all watches and bracelets. A plated bracelet must be cleaned very carefully. Intense rubbing obviously wears out the plated surface and will risk a reduction in the lifespan of your watch.
- Improper handling and care is usually the reason why the metal becomes discolored.
- A major problem for a small percentage of the population is that the skin can excrete substances that can cause metals to discolor. In a worst case senario, the jewelery will become discolored and unattractive within hours! Unfortunately, there is nothing one can do to prevent this from happening. Thankfully, most people do not experience this problem.
- Changing the time and date on your watch should preferably not be done between 22.00 and 02.00 (this applies to watches with a date when it is 24 hours clockwork) as this can damage the mechanism inside the watch.
Watches with stones
Many designs are embellished with rhinestones. Some brands even have genuine diamonds. If so, the watch comes with a certificate.
Each stone is applied by hand and sometimes a stone can fall off. This can be due to several factors such as the glue drying out or if water has come in contact with the stones. Stones and screws are unfortunately not covered by the warranty but is not expensive to repair with a watchmaker. Dialando, of course, think that stones should last more than 3 months and therefore give our customers a 75 DKK credit for up to 3 stones that come loose within 3 months if you send us the receipt of repair. Email our support for more information.
If your watch arrives damaged or is delivered with a missing stone already, then please contact us immediately.
The second hand does not tick but the watch is still running?
If the watch works but the second hand is stationary, the watch can have a chronograph and then the second hand is a timer clock.
The timer starts when you press the button at 2 o'clock.
You stop the chronograph by pressing the same button and then reset the chronograph by pressing the button at 4 o'clock.
The chronograph should not normally be running constantly as the battery runs out faster.
Most watches have a second hand for the usual time in one of the smaller dials, it can not be turned off without pulling out the crown.
Before you start using your watch, it is important that you look at the back of the watch to see how water resistant it is and read the information below.
The term "waterproof" is no longer used as it can be misleading. Watches can withstand water in varying amounts. Water resistance means the extent to which the watch can get wet, or withstand the pressure created by certain amounts of water. The units used are ATM, Bar, M (meters) or FT (feet) referring to the degree of pressure tests. These figures explain the amount of pressure the watch is designed to withstand and do not mean depth, although this is a common misconception. It is therefore impossible to dive 30 meters below the surface with a watch marked with 3 ATM (30m). Such a watch can only withstand water splashes. It is important to remember that water resistance is measured in a static or immobile state under cold conditions. It does not take into account that the pressure increases with any movement. When you swim, for example, you put pressure on the watch simply by moving in the water.
Water damage to your watch is only covered by the warranty if your watch is 10 ATM or above. Remember to check that the rubber gasket has not dried out from time to time. Drying of the rubber gasket takes place naturally after a certain time, Exposure to chlorine, salt water or soap can also dry out the gasket and then the watch can allow in water. You should therefore have the gasket changed annually, a cost that the consumer takes responsibility for.
NOTE! Do not use your watch in a hot shower, sauna or hot bath in a bathtub as it may affect the gasket and most watches are not suitable for steam and heat. Condensation can occur, even in watches that are 10 ATM and above! Sudden temperature changes can cause negative pressure in the watch, which then causes condensation. If this occurs, you can see liquid inside the glass. If the liquid is no longer visible, it does not mean that the humidity has disappeared. The watch must be returned to a watchmaker as soon as possible, who can remove the moisture.
The moisture can penetrate into the movement itself and the watch can then break. Not even watches marked with 10 or 20 ATM are protected against temperature changes. For example, condensation can occur if you go from minus degrees outdoors to high indoor temperature or if you keep the watch in the bathroom while the shower is used. When this occurs,it is not necessarily a manufacturing defect, and therefore can not necessarily be covered by the garauntee. This is up to each individual manufacturer.
The device listed may look different in different parts of the world or on different models and pages on the internet. An example could be that 30 meters = 3ATM = 3BAR = 100ft all have the same meaning as 1000mm = 100cm = 10dm = 1m is actually the same dimension.
The watch is marked on the back with the water safety it can handle.
What is a chronograph and how I can calibrate it?
A chronograph is simply a timer clock.
You can see that a watch has a chronograph by checking to see if it has two extra buttons next to the crown (the part you pull out to change the clock) and that there are several small dials on the main dial with small hands. The button at 2 o'clock (upper) is the start and stop button, also called the A button. Press the button once, then you will see that one of the small hands starts. Press the same button again to stop it. After using the chronograph, it should be reset, you do this easily by pressing the button at 4 o'clock (lower), also called the B button. Then you will see how the hands jump or spin quickly back to the reset position.
Note that the large second hand is not always the one that shows the time! Some models have a chronograph there instead. If this is the case, then the large second hand should remain still. You can usually see that a small hand in one of the small dials is always ticking. It is then the real second hand. Keep in mind that the battery drains faster when the chronograph is running.
Sometimes the chronograph can reset at an angle, but there is nothing wrong with your watch, it only needs to be calibrated. It is usually very easy to calibrate the chronograph, but if you feel that it is too difficult, you are warmly welcome to contact our support or go to your local watchmaker.
To calibrate the chronograph, you first need to make sure the chronograph is reset by pressing the B button. Then pull out the crown to the outermost position. Then you can use the A and B buttons to click on the chronograph's hands so that they all point to 0 or 12 depending on the design of the watch.
Different brands and models have different approaches to calibration, but most often the A button moves the pointer forward and the B button moves it backwards. On some watches, it works slightly differently. For example, press the A button to set the first hand, when you set it correctly, press the B button to change which hand you change with the A button. When you have finished calibrating, just push the crown all the way in again and now the chronograph is in its new reset position.
You can go to a watch shop that sells the same brand and ask a watchmaker if you are unsure of what to do with your particular model.
Bracelets are not covered by the warranty from the watch manufacturer, see the warranty booklet that is in the box the watch was delivered in.
Discolorations, wear, defects in the locking mechanism, pins and links are not covered by your warranty.
Of course, we are delighted to assist you if your watch arrives damaged upon delivery, but you must contact us immediately if this is the case. Please note that the watch must be unused and the protective plastic must remain on the watch in order for us to be able to assist you with a broken bracelet.
We can not accept responsibility for watches that are returned "as new", but are actually used.